Strategy: Remember the story of the little girl whose reaction taught David a big lesson?
David was taking a walk when he noticed a helium balloon in a happy 3 year old girl's hand. A sudden sharp gust of wind took the balloon from the girl and David braced himself for lots of crying and wailing.
But, as the girl saw the balloon flying up, she gleefully said 'Wow!' Later that day, David got a call with an unexpected problem and just as he was about to say 'Oh no!', he remembered the little girl and said 'Wow! That's interesting. How can I help?'
Life's going to keep us off balance by throwing unexpected problems. We can choose, however, to be frustrated or fascinated!